CELTIC THUNDER CRUISE - FAQ'S

BOOKING QUESTIONS (CLICK TO OPEN)

Frequently asked questions:

Q - WHAT ARE THE AGE REQUIREMENTS FOR SAILING?
A - Infants must be at least 6 months old at the time of sailing.
Pregnant women who are up to 23 weeks pregnant at the END of the cruise are required to produce a medical certificate of fitness to travel.  Passengers who are 24 weeks or more at the time of embarkation are NOT allowed to travel.
Guests under the age of 21 must be traveling with a parent or responsible adult 21 or older AND must be booked in the same stateroom or a connecting cabins.

Guests under the age of 21, traveling with a guardian 21 years or older, (who is not a parent, grandparent or court-appointed legal guardian), MUST bring an original signed, notarized letter from the absent parent/legal guardian authorizing the minor to travel with the appointed guardian and to permit the guardian to authorize medical treatment that might be needed by the minor. This will expedite processing by the Department of Homeland Security.

Please note that adult guests are responsible for the safety and behavior of their minor guests.

Guest ages will be verified at embarkation. Guests not conforming to this policy will be denied boarding and assessed a 100% cancellation penalty. NO exceptions will be made at embarkation.

Q - HOW DO I RESERVE MY CABIN?
A - General Reservations will open for all guests late February.
 If you have any customer service related questions, please email them to This email address is being protected from spambots. You need JavaScript enabled to view it.

Q - WHAT INFORMATION WILL I NEED IN ORDER TO BOOK MY CABIN?
A - Before you proceed to booking, make sure you have the following information for all of your guests:

Full LEGAL Name (no nicknames please) Date of Birth, Citizenship, Phone Number, Email address, Any special dietary or physical needs. Please refer to the Deposits & Cancellations for further information about passenger name changes, transfers, and other pertinent information about your reservation.

If you are paying with multiple credit cards, you will need all of the credit card number (with expiration date and card verification number) as well as the billing address, phone number, and email for each card.

Q - HOW MUCH DO CABINS COST?
A - All pricing for cabins can be found on our website, in the ship menu. Click into your preferred cabin type to view packages, accommodations, pricing and payment plans available.

Q - CAN I BOOK A CABIN AS A SINGLE PASSENGER?
A - Yes, please see our pricing page for our single rates.  

Q - DO I NEED A PASSPORT?
A - We STRONGLY recommend all guests travel with a valid passport, or one of the new Passport Cards. However, it is not necessarily required. Please click here for a complete explanation of the travel documentation required to attend Celtic Thunder Cruise.

Q - WHAT DOES THE PRICE INCLUDE?
A - The following is included in the price of your Cruise Fare:
  • Round-trip, 4-Night Celtic Thunder Cruise from Miami, Florida on the fabulous MSC Divina
  • Incredible Celtic Thunder Concerts, events & activities
  • Two exciting ports of call:  Nassau , Bahamas and Thunder Bay
  • All meals in the Main Dining room, Lido Buffet
  • Non-carbonated beverages (coffee, tea, juices, etc)
  • Complimentary Access to Fitness Center, Pools, Jacuzzi, Decks/Deck Chairs, Casino, Disco/Night Club & More!
  • Government taxes, port charges & ship gratuities
Your Cruise Fare Does Not Include:
  • Fuel Surcharges
  • Travel Insurance
  • Transportation to/from ship
  • Shore excursions, sightseeing or meals ashore
  • Meals in specialty and à la carte restaurants
  • Wine, beer, liquors, cocktails, sodas, bottled/mineral water
  • Laundry, medical expenses, spa, beauty salon, casino gaming, on-board shopping
  • On--board extra gratuities to the ship’s personnel
  • Any other items of a personal nature

Q - ARE THERE ANY DISCOUNTS AVAILABLE?
A - We are offering a 5% Paid in Full discount. Click here for full details.

Q - WHAT IS THE PAYMENT SCHEDULE?
A - The date you make your reservation will ultimately determine your total payment due at the time of booking. Check out the Payment Date Schedule for a full explanation of payment plans.
Q - WHAT IS THE CANCELLATION POLICY?
A - Due to the unique nature of our event, we have a very strict cancellation policy. We HIGHLY recommend that passengers consider purchasing Travel Insurance. Please view the Cancellation Policy for a full explanation.

Pre-Booked Deposited Cabins Only

If You Cancel On Or Before January 31, 2014:
Deposits of $99 are 100% refundable if cancelled on or before January 31, 2014. All cancellation requests must be submitted in writing via email to: This email address is being protected from spambots. You need JavaScript enabled to view it..

ALL OTHER CELTIC THUNDER CRUISE PAYMENTS/DEPOSITS ARE NON-REFUNDABLE.

All cancellations and reservation changes must be submitted in writing via email to This email address is being protected from spambots. You need JavaScript enabled to view it.. The date that such written notice of cancellation is received will determine the applicable cancellation fees per the above schedule. No exceptions will be made.

Please note the cancellation provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by MSC Cruises, whether in its passenger contract terms or elsewhere. All rights granted to passengers in the MSC Cruises contract relating to the payment or refund of cruise fare and to cancellations by passengers shall not apply to you or be operative.


NAME CHANGES, TRANSFERS & FEES

The passenger (Main Guest) who places a reservation for a cabin on board is considered the cabin’s “Primary” passenger, and is therefore solely responsible for initiating or authorizing changes to the reservation.

Primary passenger name changes are considered a transfer, and are subject to a $100 transfer fee.

If a Primary passenger reservation is transferred to a NEW passenger, the NEW passenger must make full payment of amounts due based on the above due dates. Once, and only if, such payment has been made, then the applicable amounts paid by the ORIGINAL traveler will be refunded directly to the original traveler.

Through June 10, 2014, each cabin will receive one (1) complimentary name change (excluding Primary passenger) or passenger addition, for second, third or fourth passengers. Additional name changes through June 10, 2014 will be assessed a $50 fee for each occurrence.

Name Changes made on or after June 11, 2014 and before October 17, 2014 will be assessed a $100 name change fee.  No name changes will be permitted after October 17, 2014.

All reservations changes (name changes, transfers & fees) must be submitted in writing via email to This email address is being protected from spambots. You need JavaScript enabled to view it. The date that such written notice of change is received will determine the applicable fees per the above schedule. No exceptions will be made.



Q - CAN I MAKE CHANGES TO MY RESERVATION?
A - Yes.  However, the passenger who places a reservation for a cabin on board is considered the cabin’s “Primary” passenger, and is therefore solely responsible for initiating or authorizing changes to the reservation.

Please call the Celtic Thunder Cruise Team at 1-800-919-1806 AND email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. All changes must be submitted in writing via email.  Please DO NOT call MSC to make changes to your reservation as this is a charter and all changes must go through our reservation center. (Certain fees apply)

Q - HOW DO I MAKE A PAYMENT?
A - It is your responsibility to make your payments by the due dates.  You can make a payment at any time by either calling us at 1-800-919-1806 or by using the “Payment Link” located in your confirmation emails.

Q - CAN I GO ON THE CRUISE IF I’M PREGNANT?
A - Pregnant women are highly recommended to seek medical advice prior to travel at any stage of their pregnancy. Women who are up to 23 weeks pregnant at the end of the cruise are required to produce a medical certificate of fitness to travel.  Women who will be 24 weeks or more at the time of embarkation (November 8, 2014) for health and safety reasons are not allowed sail.  MSC reserves the right to request a medical certificate at any stage of pregnancy and to refuse passage if the Carrier and/or the Master are not satisfied that the Passenger will be safe during the passage.

Q - DO I NEED TRAVEL INSURANCE?
A - We HIGHLY recommend the purchase of Travel Insurance. TRAVEL GUARD is our preferred Insurance Carrier, but you may choose any provider for Travel Insurance. Make sure you purchase your travel insurance prior to paying the cruise in-full.

ON-BOARD QUESTIONS (CLICK TO OPEN)

Frequently asked questions:

Q - WHAT ABOUT DOOR DECORATIONS?

A - The MSC is very proud of their stunning Divina ship and door decorations are not encouraged due to the possibility of damage to the face of the door.  Please be advised that door decorations which result in damage will be the responsibility of the guest.  Celtic Thunder nor OTB will not be responsible for any damage done to your cabin door due to door decorations.  If you choose to decorate your door make sure to use an adhesive that will not damage or pull paint off the surface you are decorating.

Q - WILL THE ARTISTS BE ON-BOARD FOR THE WHOLE CRUISE?

A - Yes. All of our artists will be joining you for the full cruise, and performing on-board the ship. However, there may be some cases where an artist needs to join us during the cruise or depart early due to a scheduling conflict or other family commitment.

Q - WHAT IS THE ETIQUETTE ABOARD THE MSC DIVINA?
A - On the Blue (“OTB”) and MSC Cruises (“MSC”) have adopted a Zero Tolerance Policy will not allow behavior by any Celtic Thunder Passenger (“Passengers”) which negatively affects the comfort, enjoyment, health, safety or well being of other Passengers, its’ performers and staff or the ship’s crew. Passengers agree to comply with this policy, and further acknowledge that OTB and MSC reserve the right to refuse or discontinue passage to any Passenger who, in OTB or MSC’s sole judgment, is conducting himself or herself in a manner that adversely affects the cruise experience of other Passengers. In all cases OTB and MSC shall not be liable for any damages, refund or other compensation, including travel costs or any other claim as a result of such behavior. For a full explanation of the Shipboard Etiquette, click here.

Q - WILL CELTIC THUNDER BE TAKING PHOTOS WITH GUESTS?
A - There will be an opportunity to have your group photo taken with Celtic Thunder on November 7th at a pre cruise get together. If you are not in town on that night, there will be another opportunity on the cruise for your group photo.  Group photo will be taken per cabin.

Q - HOW MANY SHOWS WILL CELTIC THUNDER AND OTHER ARTISTS PLAY?
A - Celtic Thunder will be playing 2 performances of 2 different concerts and each passenger will see 2 different Celtic Thunder concerts and 1 of each of the Celtic Thunder Solo/duo concert. Other artists and performers will be playing at least once, with many performing multiple times.

Q - HOW WILL SEATS BE ASSIGNED AND WHEN WILL I RECEIVE MY SEAT ASSIGNMENT?
A - Yacht Club, Aurea Suite passengers will have priority seating in the first 12 rows, with the remaining seats assigned based on the time-stamp on the initial reservation.

Your seat assignment will be on the back of your CELTIC THUNDER CRUISE laminate, which you will receive once on board the ship.

Q - WHERE CAN I LEARN MORE ABOUT THE SHIP?
A - You can view  deck plans of the MSC Divina, watch videos of the MSC Divina and a press release of the MSC Divina.

Q - WHAT CAN WE DO WHEN GOING ASHORE?
A - Each port of call has multiple shore excursion options. Whether it be snorkeling, shopping or kayaking, you can call us at 1-800-919-1806 and we can book your shore excursion for you.

Q - IS THERE A CASINO ON-BOARD?
A - Yes. The beautiful MSC Divina has a casino featuring slot machines, blackjack, roulette, bingo and much more! Please keep in mind that MSC is required to close the casino (as well as other shops on-board) while we are in port.

Q - WHEN WILL WE KNOW THE SCHEDULE OF EVENTS?
A - We will release the schedule of concerts and events about one week before the sailing, and can be found here on the website once available.

Q - WHAT ARE THE DINING OPTIONS ON-BOARD?
A - MSC Divina offers two formal dining room. The Black Crab dining room is the main dining room split between two decks (deck 5 and 6). Dishes range from traditional and tasty Mediterranean fare, to the most refined international recipes. For a quick lunch/dinner choose The Calumet or Manitou buffets offering the utmost quality and variety in Italian and international cuisine.

There are alternate dining restaurants on-board at an additional cost and by reservation only. More information on these dining venues will be coming soon.

Q - ARE THERE SPECIAL DIETS AVAILABLE?
A - MSC Cruises will make every effort to meet special dietary requests for vegetarian, diabetic, low fat, low-sodium, or low-cholesterol diets. Kosher meals are available for an additional charge. They are prepackaged (frozen) and must be requested in advance. For any additional dietary needs please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it..">. Please request at the time of making your reservation and confirm with the Maitre D’ on the day of embarkation.


Q - WILL MY CELL PHONE WORK ON-BOARD?
A - Yes, you can use your cell phone. But you will incur international roaming charges while at sea, so be sure to check with your carrier for rates. Ask about adding an international/Caribbean plan for the time period of the cruise. MSC Cruises doesn’t institute any additional fees or charges associated with cell phone usage while on-board. Remember to pack your phone charger!

Q - IS THERE INTERNET SERVICE? WIRELESS?
A - Yes. There is a 24-hour Internet Café on-board. Each of the ship’s staterooms are outfitted with Cat-5 Ethernet connections for your laptops, and wireless access is available in several areas throughout the ship. Ethernet cables are available at the reception desk. Internet usage rates will be available on-board.

Q - HOW DO I PAY FOR THINGS ON THE SHIP?
A - For your convenience, a cashless system is provided that allows you to sign for all of your on-board purchases (with the exception of the casino, Celtic Thunder Cruise event merchandise or band merchandise – please see below). At embarkation, you will need to present your credit or debit card (MSC accepts Visa, MasterCard and American Express…Discover is NOT accepted) to receive your MSC Cruise Card, which will serve as your identification, stateroom key and charge card on-board the ship.

You may also open a MSC Cruise Card with a deposit of $200 ($300 for families consisting of 2 adults and 2 children), which can be made using cash or travelers checks. Personal checks and credit cards other than those listed above are not accepted. When your on-board purchases exceed your deposit, the deposit must be replenished before you can continue to make charges. If at the end of your cruise your deposit exceeds the amount of your purchases, the difference will be returned to you.

Q - ARE THERE ATM’S ON-BOARD?
A - No. There are no ATM’s on-board the Divina. So plan ahead if you are going to gamble in the casino, or pay with cash at the Celtic Thunder Cruise merchandise store or at the port stops. You will be able to get cash advances from the Pursers office once on-board. Celtic Thunder Cruise event merchandise and other band merchandise can be purchased with cash or by credit card.

Q - DO I NEED TO TIP FOR ANYTHING DURING THE CRUISE?
A - Gratuities for the maitre d’ and his assistants, your dining room waiter and busboys, buffet staff, stateroom attendants, room service and bellboys were included in your cabin at the time of booking.

However, casino dealers and spa personnel were not included, since not all guests will utilize those services. Separately, a gratuity on all bar checks for your servers is included in the price of your drinks.

Gratuities are not mandatory; they are at your discretion. You may make adjustments by contacting the Guest Relations Manager at the Reception Desk at any point during your cruise.

Q - HOW OLD DO I HAVE TO BE TO DRINK ALCOHOL ON THE CRUISE?
A - Alcoholic beverages will not be sold or served to anyone under the age of 21. Celtic Thunder Cruise and MSC reserve the right to refuse the sale of alcoholic beverages to anyone. Please refer to Shipboard Etiquette .

Q - CAN I SMOKE ON THE SHIP?

A - MSC Cruises has introduced throughout its fleet a “Clean Air” policy, which will allow both smokers and non-smokers to enjoy their holidays on board in mutual respect. There are a few areas where smokers are welcome, but the majority of indoor spaces are now non-smoking. Smoking is permitted in several bars on each ship, and on one side (indicated by signage) of the principal outdoor pool deck areas, where ashtrays are provided.

Smoking is NOT allowed in cabins or on balconies. The rest of the ship is therefore totally smoke-free, for the benefit of non-smokers. Please refer to Shipboard Etiquette.

Q - ARE THERE HAIR DRYERS AND IRONS PROVIDED IN THE CABINS?

A - All cabins have a hair dryer. Irons are NOT provided nor allowed in cabins (see below).

Q - IS LAUNDRY SERVICE AVAILABLE?
A - Yes. A complete laundry service on board is available for an extra charge. There are no self-service laundry facilities on-board the ship.

Q - ARE THERE ANY BABYSITTING SERVICES ON-BOARD?
A - No, MSC does not currently offer Babysitting

Q - ARE THERE ACTIVITIES AVAILABLE FOR CHILDREN ON-BOARD THE SHIP?
A - Yes. MSC’s complimentary kid’s program is divided into three age levels:

  • MINI CLUB – 3 to 8 years old
JUNIORS CLUB – 9 to 12 years old
  • 
TEENAGERS CLUB – all teenagers
  • The MSC staff organizes activities, shows and games (Arts & Crafts, Dance, Painting Courses, Treasure Hunts, Mini-Olympics). The dedicated kids room is open to children up to ten years of age. Children under three are only permitted when accompanied by an adult who must remain with the child at all times.
  • The kids room is available during shore excursions.
  • The MSC Divina has a designated children’s pool and outdoor area.
  • The ship also features video games in an arcade. Please note that the activities vary by the number and ages of the children on-board.

Q - ARE CRIBS AND/OR ROLL-AWAY'S AVAILABLE?
A - Cribs are available. Due to maritime law, however, each cabin is capacity controlled and roll-away’s are not allowed.

Q - ARE THERE MEDICAL SERVICES ON-BOARD?
A - Yes. There is an on-board infirmary staffed by medical professionals. Medical services are provided aboard MSC’s vessels as a convenience to guests. There is a charge for services and/or medicines provided by the ship’s doctor and medical personnel. Although many injuries are capable of being treated on board, the shipboard medical infirmary has limited medical equipment and not all injuries or conditions can be adequately treated aboard the vessels. If necessary, the medical personnel may arrange for a visit to a shore-side medical facility at a port-of-call. Depending on the itinerary, available shore-side medical facilities may also have limited treatment capabilities. Due to the nature of sea travel urgent medical evacuation at sea is not always feasible due to reasons beyond MSC’s control. Guests should confer with their family physician to ensure they are fit for travel by sea. Although the ship’s doctor and medical personnel may wear uniforms or badges with an MSC insignia, the doctor and medical personnel are independent contractors. MSC does not control the medical treatment rendered to guests by the medical personnel aboard its vessels.

PLEASE NOTE: A complete FAQ for MSC, can be found HERE


TRAVEL FAQ'S (CLICK TO OPEN)

Frequently asked questions:

Q - WHAT ARE THE DATES OF THE CRUISE?
A - The ship sails November 8th, 2014 and returns on November 12th 2014.

Q - WHAT TIME DO WE ARRIVE BACK IN MIAMI?
A - The ship returns to Miami on November 12th, 2014 at 7am. Disembarkation will continue until all passengers have cleared customs and debarked.

Q - WHEN SHOULD I SCHEDULE MY FLIGHT ARRIVAL/DEPARTURE?
A - The Miami International Airport (MIA)  is the closest area airport to Port Miami. Consider arriving a day or two earlier so that you can take advantage of the local attractions in the South Florida area. This also helps to avoid potential flight delays, baggage collection and transfer problems that could occur.

However, if you are arriving on the same day your cruise departs, both Celtic Thunder Cruise and MSC Cruises suggest that you schedule your arrival and departure flights as follows:
Miami (MIA):  Arrive no later than 12:00 noon | Depart no earlier than 12 Noon


Please note if you are in town on November 7th, we will be running a pre cruise get together with your opportunity for your group photo.

Q - WHAT DOCUMENTS WILL I NEED FOR EMBARKATION?
A - You will need to print and bring your cruise documents, which will be emailed to you one week before the sailing as well as a Government Issued Photo ID. We STRONGLY recommend all guests travel with a valid passport, or one of the new Passport Cards. However, it is not necessarily required. Please click here for a complete explanation of the travel documentation required for embarking on The Celtic Thunder Cruise.

Please keep in mind that the first AND last name on your cruise documents and your Government Issued Photo Identification MUST be an identical match. Therefore, in the event of a marriage, divorce, etc. additional documents may be needed (ie: marriage certificate).

Q - WHAT SHOULD I PACK?
A - March temperatures in the Caribbean range from an average low of 65-degrees to an average high of 77-degrees. So it is suggested that you pack lightweight, “resort casual” clothing — a few swimsuits, flip-flops, sandals or deck shoes for around the pool area, sneakers, walking shoes or hiking boots for shore trips, etc. If you like to exercise or participate in sports, bring any fitness clothing and footwear you may need.

Some of the shows and activities will be taking place outdoors, and there is always the chance of it being windy, cool or even a little wet. So we suggest also packing some warmer clothing and light rain gear just to be on the safe side. Also be sure to bring your cameras, batteries and chargers, and enough film or memory cards to capture the entire event. And don’t forget ear plugs for the young ones (or yourself), sunscreen and lip balm.

For most evenings, resort casual is appropriate. However, t-shirts, shorts, and/or bare feet are not permitted in the formal dining rooms after 6:00pm. Cocktail dresses for women and suits or jacket and ties for men are typically appropriate for formal night — although we’ll have something slightly different in store our formal night. We’ll let you know more about that, and other theme days/nights as we get closer to sailing.

We recommend that you hand-carry all your travel documents (passports, birth certificates, airline tickets, etc.) medications, jewelry and any personal items that you may need in a separate carry-on bag. You should not put these items into checked luggage as they could become lost and prevent you from boarding the ship. Also, your luggage may take a few hours before it is delivered to your cabin.

On the last evening of your cruise your luggage will be collected for disembarkation the following morning. So you may want to pack a separate overnight bag to accommodate your last evenings’ clothes and sundries to carry off the ship with you.

Q - WHAT SHOULD I NOT PACK?
A - No illegal substances, no alcohol or non-alcoholic beverages, food, weapons or pets. The use of illegal drugs is strictly prohibited on-board Celtic Thunder Cruise and MSC Cruises. All US and international laws pertaining to drug use should be respected, and will be strictly enforced. Please refer to our Shipboard Etiquette Policy.

Q - HOW MANY PIECES OF LUGGAGE CAN I BRING?
A - There is no limit to how many bags you can bring on-board, however storage space in cabins is limited. All carry on and checked bags will go through security. Make sure your luggage is tagged with the MSC luggage tags you will receive in your cruise packs. You will be able to obtain more at the pier.

Q - CAN I BRING MY OWN FOOD OR ALCOHOL ON THE SHIP?
A - MSC Cruises does not permit passengers to bring alcohol beverages on-board.  Other food and drink may only be brought on-board for health reasons. Alcoholic beverages purchased in the ship’s gift shops or in ports of call will be retained by MSC Cruises until the end of the voyage.

WEBSITE QUESTIONS (CLICK TO OPEN)

Frequently asked questions:

Q - What is the Celtic Thunder Cruise II fan forum?
A - The Celtic Thunder Cruise II fan form is a social network where you can register for a free account and talk about Celtic Thunder Cruise; share your Celtic Thunder Inaugural Cruise Photos, search for a cabin mate to share in the cost of your Stateroom, and much more! Registered Users can create their own Social Group where they may find others that share the same interests.

Q - I have filled out the profile registration for the Celtic Thunder Cruise fan forum, but it has not been activated. How do I activate my account?
A - To make your experience more enjoyable on the Celtic Thunder Cruise II fan forum, each new account has to be confirmed to cut down on unwanted spam. Once your account has been confirmed, we will activate your account and a confirmation email will be sent to you so that you can begin to use your account.

Q - I have a question about the Celtic Thunder Cruise website. Who do I contact?
A - If you have a question about the Celtic Thunder Cruise website, please send your query to This email address is being protected from spambots. You need JavaScript enabled to view it.

Q - I am having trouble locating my Group Photo from the Celtic Thunder Cruise 2013. Who do I contact to find my photo?
A - We apologize in advance if you are having issues finding your Group Photo from the 2013 Celtic Thunder Cruise. We know how important your group photo is to each passenger and will be delighted to assist you in finding your Group Photo. Please send your inquiry to This email address is being protected from spambots. You need JavaScript enabled to view it. with FULL details of what you were wearing in your photo along with any other descriptions that may assist us in locating your photo. If you have a current photo, please include this in your query.

GENERAL QUESTIONS (CLICK TO OPEN)

Frequently asked questions:

Q - Will the Entertainers be accessible during the cruise, so we can say 'Hello' to them, get their autograph and a photo?

A - The Entertainers are available throughout the entire cruising experience, from CT shows, solo performances, photo ops, pub quizzes, cookery classes, golf games, Q&A sessions, karaoke, and more. In fact they have a crazy schedule with very little downtime. Please be respectful of the very little time off that they have during the cruise. You will have loads of opportunities to interact with them, see them perform with all the scheduled events that are going on, we promise. Please when you see one of the guys taking a break, by all means wave and say hi in passing, but respect that this is a small period of downtime for them before the next event.

end faq